How we protect your information
Lotus365 takes privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and what choices you have.
Information we collect
We collect only the information needed to create and support your betting ID, provide customer support, and run the platform safely.
When you request a betting ID, we may collect your name, your WhatsApp number, and a username or preferred ID name.
When you deposit or withdraw, we may collect the payment details you provide for processing. This can include your UPI ID or bank details used for withdrawals, along with transaction references and records required to confirm payment status.
We do not ask for, and we do not store, sensitive authentication details such as your bank password, your UPI PIN, or similar credentials.
We may also record platform activity tied to your account, such as bets placed, outcomes, and balance changes. This helps the platform work correctly and helps resolve disputes.
For security and performance, we may collect technical data such as your IP address, your browser type, your device information, and basic usage logs.
If you message support, we may store the information you share in WhatsApp chats so we can help you and keep a record of the support request.
How we use your information
We use your information to create and manage your betting ID, to provide support, and to process deposits and withdrawals.
We also use information to protect the platform, prevent misuse, detect suspicious activity, verify transactions, and resolve disputes.
We may use technical logs to maintain stability, troubleshoot issues, and improve usability.
If we are required to comply with legal obligations, we may use your information to respond to lawful requests.
How we protect your data
We use security measures designed to reduce risk and protect your information. This includes encrypted connections where appropriate, controlled access to account data, and monitoring intended to detect suspicious behavior.
No system can be guaranteed fully secure. We work to protect your information, but we cannot guarantee absolute security for storage or transmission.
When we share information
We do not sell your personal information.
We may share limited information only when necessary to operate the service.
This can include sharing information with payment partners to process deposits and withdrawals.
This can include sharing information with service providers that support hosting, security, analytics, and technical operations.
We may also share information if required by applicable law, regulation, court order, or a valid request from authorities.
We do not share your betting activity with family, friends, or employers.
How long we keep information
We keep information for as long as needed to operate the service, provide support, verify transactions, resolve disputes, and meet recordkeeping requirements.
How long we keep data depends on the type of information. If you request deletion, we may still keep certain records when required for legal, security, or legitimate operational reasons.
Your choices and rights
You can request access to the personal information we hold about you.
You can ask us to correct inaccurate information.
You can request deletion of your account information where possible.
You can ask to stop receiving marketing messages if you receive any.
To make a request, contact support on WhatsApp. We aim to respond within a reasonable timeframe.
Cookies
We may use cookies or similar technologies to keep the website working correctly, remember basic preferences, and improve performance.
You can control cookies through your browser settings. Disabling cookies may affect parts of the website.
Security tips for users
Keep your login details private.
Use a strong password and avoid reusing the same password elsewhere.
Log out when using a shared device.
Do not share your betting ID credentials with anyone.
If you suspect unauthorized access, contact support on WhatsApp.
Children’s privacy
Lotus365 is intended for users who are 18 or older.
We do not knowingly collect information from minors. If we learn that a minor has provided personal data, we will take steps to remove the information and restrict access.
Changes to this policy
We may update this policy to reflect changes in how the service works or changes in legal requirements. When changes are significant, we may provide notice on the website or through WhatsApp.
Contact us
If you have questions about privacy or data protection, contact us on WhatsApp.
WhatsApp number: Your WhatsApp Number
Availability: 24/7
Your consent
By using Lotus365, you agree to this Privacy Policy. If you do not agree, please do not use the service.
